Shipping & Delivery

DELIVERY POLICY

In case of lzein has reason to question buyer’s solvency or ability to pay for delivered products, lzein have no obligation to make delivery, and shall be entitled to stop products undercarriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by lzein

 

DELIVERY PROCESS

Once the customer places an order and pays, we will send an order confirmation email and another email later on with a tracking number. The tracking number may take a few hours to show in the courier’s system, so do not panic!

 
After the order confirmation, the product/products will go through one last quality control before packaging. The packaging is always done with precaution. We will pack the products with our custom made weatherproof plastic envelopes to prevent damages during shipping. Once the packaging is done, we will prepare the package for shipping within 24 hours.
 

DELIVERY METHOD

Our products will be delivered through reputed couriers like PostNord and FedEx.

Domestic (Sweden) orders will be shipped through PostNorden as varubrev Klass:1a
International orders will be shipped through FedEx as International Economy
 

DELIVERY TIME

The delivery time depends on where the customer lives in this beautiful world, but generally speaking for International customer the longest delivery time takes between 5-6 days and the shortest 2-4 days. To know the exact delivery time for each country, click on the continent where you are located here shipping information.

 
Note! Please understand that during public holidays the delivery time might be affected due to high pressure on us.
 

SHIPPING RATE

The shipping rate is determined based on the order weight and size. We offer 3 flat rates. The customers will not pay any other rate other than what’s been written by us. For more details, click on the continent where you are located to see the rates here shipping information.

 
Tip! We encourage customers to buy more than one product to fully take advantage of the shipping price. For example, if the customer chooses to buy 2-3 products he/she will pay the same shipping rate as if he/she chooses to only buy one product.
 

VAT

According to the Swedish laws, rules, and regulations, we as a company are obligated to apply VAT and included it in the product price for European customers.The VAT will be shown and added to the checkout page.
 

CUSTOMS/DUTIES/TAXES

When ordering from us for delivery overseas, customers may be subject to import duties and taxes fees. This charges must be borne by the customers. We have no control over these charges and cannot predict what they may be.

 
Customs policies vary widely from country to country, so we advise our customers to contact their local customs office for further information. Please be aware as well when ordering from us that the customer is considered the importer and must comply with all laws and regulations of the country in which he/she is resident in.
 
In case the customer chooses not to pay import duties and taxes for the ordered product/products, we reserve the right to deduct shipping and any other costs incurred prior to processing any refund.